Office Hours
After Hours by Appointment
Contact me to schedule a virtual meeting
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health
Other Products
Banking, Investment Services, Annuities
Would you like to create a personalized quote?
Jonathan Yu
Yu Ins and Fin Svcs Inc
Office Hours
After Hours by Appointment
Address
New Albany, OH 43054-8221
Giant Eagle shopping center between Roosters and Panera Bread
Office Hours
After Hours by Appointment
Contact me to schedule a virtual meeting
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health
Other Products
Banking, Investment Services, Annuities
Would you like to create a personalized quote?
Office Info
Office Info
Office Hours
After Hours by Appointment
Contact me to schedule a virtual meeting
Languages
Insurance Products Offered
Auto, Homeowners, Condo, Renters, Personal Articles, Business, Life, Health
Other Products
Banking, Investment Services, Annuities
Office Info
Office Info
Office Hours
After Hours by Appointment
Contact me to schedule a virtual meeting
Languages
Simple Insights®
How to buy a car online
How to buy a car online
It's becoming more common to buy a car online. We'll offer helpful advice for car buyers for purchasing and leasing to ensure a safe and satisfactory transaction.
Car maintenance tasks you can do yourself
Car maintenance tasks you can do yourself
To combat auto repair costs that keep climbing, some auto maintenance can be done at home. Here are ones that are usually do-it-yourself.
Does renters insurance cover hotel stay?
Does renters insurance cover hotel stay?
Renters insurance may offer support for hotel stays and temporary housing costs when your rented home becomes unhabitable due to a covered claim.
Viewing team member 1 of 14
Susanna Yu
Customer Service Manager
License #1317387
Susanna is an experienced life underwriter with a successful career spanning over 17 years. She began her journey with State Farm Insurance in 2004, where she gained valuable skills and knowledge in the industry. Throughout her career, Susanna has held various management positions in the life department with different insurance companies, demonstrating her exceptional leadership abilities.
In 2021, Susanna joined Yu Insurance & Financial Services as the Director of Customer Experience. In this role, she leads a team of six dedicated employees, overseeing the strategic management of customer interactions and ensuring a seamless experience for customers. Her expertise in underwriting, combined with her strong management skills, has made her an invaluable asset to the company.
Outside of her professional life, Susanna holds strong connections to her cultural heritage. Her family is from Hong Kong, and her husband is from Taiwan, adding a multicultural perspective to her life. Born and raised in Columbus, Ohio, Susanna is a proud graduate of The Ohio State University. In her free time, she enjoys eating good food and entertaining family and friends. She has a passion for exploring different culinary experiences and creating memorable moments with loved ones.
Viewing team member 2 of 14
Sara Fulkerth
License #1655520
Viewing team member 3 of 14
Franny Miller
License #1491751
Francesca Miller, commonly known as Franny, is a newcomer to the insurance industry. However, her lifelong passion for helping people has prepared her well for this field. Prior to assuming her current position, she gained diverse experience through various roles, including retail management, remote positions, and non-profit work. During her college years, Francesca had the privilege of attending the South by Southwest event in 2019, which allowed her to enhance her networking skills, enjoy exceptional performances, and forge valuable connections. She completed her education in 2019 at Ohio University, earning a degree in Communications and a joint-minor in Music and Journalism. Francesca is enthusiastic about her future at Jonathan Yu State Farm and looks forward to the opportunities that lie ahead.
Viewing team member 4 of 14
Jade Gong
License #1650381
Jade Gong was born in Sichuan, China, and relocated to the United States nearly nine years ago. She earned her undergraduate degree from Kansas State University and completed her graduate studies at the University of Texas at San Antonio. Before transitioning into the insurance industry, Jade cultivated a solid foundation in education. Her extensive experience collaborating with diverse students and families has honed her empathic communication skills and fostered a solution-oriented mindset. Dedicated and proactive, Jade works diligently to address and resolve customer service requests promptly and effectively, ensuring each customer receives personalized support and attention. In her spare time, she enjoys hiking, thrifting, and traveling, with a particular passion for spicy food.
Viewing team member 5 of 14
Jiaqi Lin
License #1670041
Jake Lin serves as a Financial Service Agent at the Jonathan Yu Agency’s Columbus and New Albany, Ohio offices. Licensed to assist with property and casualty, health, and life insurance, Jake has been dedicated to helping customers find the right coverage. Originally from Quanzhou, Fujian, he now proudly calls Columbus home. Outside of work, Jake enjoys biking and playing basketball. Customers are encouraged to visit the Columbus or New Albany offices or call today to get started on a free insurance quote.
Viewing team member 6 of 14
Scott Kellogg
License #1665802
Scott is a knowledgeable member of the Jonathan Yu Agency team, licensed to assist customers with property and casualty, life, and health insurance throughout Ohio. He is committed to providing attentive service and support to help customers with their insurance needs. Outside of work, Scott enjoys watching sports, traveling, and spending time with his family. Customers are welcome to visit the Columbus, Ohio office to connect with Scott and learn more about available insurance options.
Viewing team member 7 of 14
Qin Zhao
Multiple Line Representative
License #1200843
Qin, born and raised in Henan, China, embarked on an exciting journey that led him to Ohio State University for his undergraduate studies. He successfully graduated from the esteemed Fisher College of Business in 2018, setting the stage for a promising career ahead. Qin has been a valued member of the Jonathan Yu Agency for six years, utilizing his skills and knowledge to provide exceptional service to policy holders.
Fluent in both Mandarin and English, Qin offers valuable multilingual support, ensuring effective communication and understanding for a diverse range of policy holders. Currently, he is pursuing a Master of Business Administration (MBA) degree at UCLA, further enriching his expertise and expanding his horizons.
Beyond his professional pursuits, Qin has a passion for EDM music and enjoys immersing himself in its energetic beats. He also finds solace and rejuvenation in hiking, embracing the beauty of nature. Qin's diverse interests and dedication to personal growth contribute to his well-rounded approach to life.
Viewing team member 8 of 14
Justin Law
Team Leader
License #1134849
Justin began his insurance career with State Farm Insurance in 2016. Fluent in Cantonese and licensed for Auto, Fire, Life, and Health Insurance, he possesses a diverse skill set to cater to the needs of individuals. As a Team Lead, Justin utilizes his expertise to provide personalized plans that meet the unique needs and preferences of individuals. Additionally, he utilizes his leadership skills to guide his team, fostering a collaborative environment where creative problem-solving is encouraged.
Born in Columbus, OH, Justin's family journeyed from Hong Kong to the United States. He received his education at St. Michael from K-8th grade and went on to attend St. Charles High School. Eventually, he graduated with a degree in Psychology from The Ohio State University. Throughout his academic journey, Justin formed lifelong friendships through his involvement in activities such as track and field, video games, and attending live music events, particularly EDM concerts.
Looking ahead, Justin's next goal is to attend a concert while traveling abroad and explore the vibrant street food markets in different countries. He is always seeking new experiences and opportunities for personal growth, both within his insurance career and in his personal life.
Viewing team member 9 of 14
Michelle Wang
Multiple Line Representative
License #1156568
Michelle has been with State Farm since 2017, starting out as a service team member before transitioning into a dedicated insurance role. Over time, she has progressed to her current position as a Senior Financial Services Advisor. Michelle finds great joy in hearing personal life stories through interactions with customers and takes pride in assisting with family protection by offering a range of life insurance options.
Originally from Taiwan, Michelle has lived in Columbus, Ohio for many years. She is a proud graduate of The Ohio State University and has embraced a multicultural upbringing. Fluent in both Mandarin Chinese and Taiwanese, Michelle is always eager to expand her language skills and is open to acquiring additional languages such as Cantonese and Japanese. After getting married, she now works remotely, providing services to both the Bethel and New Albany locations.
Outside of work, Michelle's interests include traveling, spending quality time with family and loved ones, and indulging in bubble tea, which holds a special place in Taiwanese culture. She also enjoys playing with her Shiba Inu named "Eevee" and interacting with other furry pet friends. Michelle has a passion for capturing food adventures through photography and enjoys socializing with friends through video games.
Viewing team member 10 of 14
Doria Xu
License #1556299
Doria Xu is a dedicated Customer Account Manager, providing expert assistance in auto, homeowners, business, life, and health insurance. Originally from Urumqi, China, Doria now resides in Columbus, OH. With several years of experience in the insurance industry, she is well-equipped to guide customers in finding the right coverage. In her leisure time, Doria finds pleasure in reading, playing board games, and listening to music. Whether you visit her at our office or reach out by phone, Doria is eager to help you secure the insurance protection you need. Contact our Columbus, OH insurance office today for a free quote on your car or home insurance.
Viewing team member 11 of 14
Chanhom Garrett
License #1714301
Chanhom Garrett is a Financial Services Professional who serves State Farm customers and is licensed to help with auto, home, health, life, and retirement-related needs.
With many years of experience in real estate, Chanhom focuses on listening to customers’ needs and discussing potential options for their insurance and financial goals.
Chanhom values building relationships and helping customers review their coverage and plan next steps as they work toward their future.
When she isn’t in the office assisting customers, Chanhom enjoys spending time with family and cooking, and her passion for international food shows in the flavors she brings to her kitchen.
To learn more or to review insurance and retirement options, contact the office to schedule an appointment.
Viewing team member 12 of 14
Grant Serdoz
License #1680544
Grant Serdoz, a native of Huntington Woods, Michigan, is a senior at The Ohio State University pursuing a degree in accounting. Since joining State Farm in May 2025, Grant has been dedicated to assisting customers with their Property and Casualty Insurance needs across both Michigan and Ohio. Known for his commitment and personalized service, he works closely with each individual to provide coverage options that fit their unique situation. Outside of work and studies, Grant stays active by hitting the gym, enjoying live concerts, and spending time with friends and family. Visit Grant at the Jonathan Yu Agency’s Columbus, Ohio office or call today to learn more about your insurance options.
Viewing team member 13 of 14
Boru Zhou
License #1729342
Viewing team member 14 of 14
Jason Thomas
License #1288964
Jason Thomas is a proud Ohio State graduate and has lived in the Columbus area ever since he was a kid. He is known for providing excellent customer service and being a friendly face in the office. Jason enjoys playing ice hockey, cruising around on his motorcycle, and walking his dog through many of the great state parks Ohio has to offer. He is licensed to assist customers with any automotive, life, and health insurance needs that may arise.