State Farm® Insurance Agent Jonathan Yu
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jenny Yang
June 24, 2025
5
out of
5
rating by Jenny Yang
"I had an exceptional experience working with Mary Hazelton from State Farm to add my daughter as an additional driver to my policy. Mary was incredibly patient, thorough, and professional, taking the time to gather detailed information to ensure we got the best coverage and even secured a good student discount for my daughter’s excellent grades. She answered all my questions about out-of-state parking with clarity and provided thoughtful advice, suggesting that adding my daughter to her own insurance might be a better option in the future. Her expertise and dedication made the process seamless and stress-free. I highly recommend Mary for her outstanding service and commitment to finding the best solutions for her clients!"
We responded:
"Thank you, Jenny, for your fantastic review! We're glad to hear that you had a positive experience with our agency. If you ever need assistance or have questions, feel free to reach out. Take care!"
Stephanie Festog
June 12, 2025
5
out of
5
rating by Stephanie Festog
"Great service, great rates. I was excited my car insurance went down."
We responded:
"Thank you, Stephanie, for your kind words and for sharing your experience with us. It's fantastic to hear that you're happy with the service and rates. We're here to help with any of your insurance needs."
Susan S
May 28, 2025
5
out of
5
rating by Susan S
"As always,Mary provides outstanding customer service.I always look forward to having her help me.She is always so upbeat and a pleasure to work with and addresses all my needs.She has even helped me add additional coverage!She is a gem and a true asset for State Farm.One of a kind!"
We responded:
"Thank you, Susan, for your kind words about Mary. We're delighted to hear that her upbeat nature and dedication have made your experience with us so positive. Your feedback means a lot to us and reinforces our commitment to providing exceptional service."
Terry Helsel
May 22, 2025
5
out of
5
rating by Terry Helsel
"I really like the office staff. Tori answered my phone call.Tori took her time and explained everything to me. Just a wonderful person. Thank you Tori."
We responded:
"Thank you, Terry, for your kind words and for taking the time to share your experience. We're glad to hear that Tori was able to assist you and provide the information you needed. We appreciate your feedback and look forward to serving you in the future."
Maryann Bourgeois
May 3, 2025
5
out of
5
rating by Maryann Bourgeois
"Mary is so sweet and helpful. She explains everything to us so we understand. We have worked with her several times and are always leaving there very satisfied!"
We responded:
"Thank you, Maryann, for your kind words and for taking the time to share your experience. We're glad to hear that Mary has been able to assist you effectively and make things clear. We appreciate your continued trust in us and look forward to serving you again."
morris henderson
May 2, 2025
5
out of
5
rating by morris henderson
"We have been clients of State Farm in New Albany since 1997. The rare times we have had a claim, the processm has been seamless. Reviewing our policies with Mary Hazelton has been a pleasure to work with. She is friendly, efficient, extremely detail oriented and she updated our policies with precision and in a timely manner."
We responded:
"Morris, we’re so happy to hear that you had a great experience! Your support means the world to us, and we’re always here whenever you need us! "
Ying Liu
April 23, 2025
5
out of
5
rating by Ying Liu
"Victor is very nice to work with"
We responded:
"Thanks for choosing us, Ying Liu! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come! "
Tiffany Allen
April 18, 2025
5
out of
5
rating by Tiffany Allen
"I received a wonderful experience and great customer service with Justin (agent). He took his time and explain everything in detail and walk me through the process of my insurance and help me to save money as well. Thanks Justin"
We responded:
"Thank you, ! Your support means everything to us. We’re so happy we could help, and we’ll always be here whenever you need us! "
Debebe Kebede
April 17, 2025
5
out of
5
rating by Debebe Kebede
"Tori was above and beyond helping me add a driver on to our auto insurance. She did explain the changes very well and answer all my questions and requests professionally. Thank you Debebe"
We responded:
"Thank you, Debebe! Finding the right insurance coverage is so important, and we’re thrilled we could help you navigate the process with confidence. "
Tom Martin
April 17, 2025
5
out of
5
rating by Tom Martin
"I called and spoke with Connie for about 5 min about a question with my homeowner's policy. She was so pleasant, informed and respectful to my needs. I want to thank her for handling this manner so professionally."
We responded:
"Thank you, Tom, for sharing your experience with us! We are delighted to hear that Connie was able to assist you so effectively and professionally. Your feedback is greatly valued, and we will make sure to pass along your kind words to her."
Paige Royse
April 16, 2025
5
out of
5
rating by Paige Royse
"Connie assisted me by answering some questions I had about removing our mortgage escrow account and how to handle insurance premium payments in the future. I appreciated the insight she was able to provide. Thanks Connie! :)"
We responded:
"We appreciate you, Paige! Your feedback keeps us motivated to continue providing great service. Thanks for being part of our insurance family! "
DENNIS TEDESCO
April 15, 2025
5
out of
5
rating by DENNIS TEDESCO
"It is a pleasure dealing with your agency, Tori was very helpful and pleasant. Thanks again, Dennis Tedesco"
We responded:
"Dennis, we truly appreciate your feedback! We're always here to support you and are delighted to have been able to assist with your insurance needs. Thank you for choosing us!"
Frank Rinehart
April 8, 2025
5
out of
5
rating by Frank Rinehart
"I recently purchased a travel trailer and miss Tori had helped me with the set up of the policy for the trailer and change my auto policy too best set me up for worst case scenario very knowledgeable and polite."
We responded:
"We strive to make insurance simple and stress-free, and we’re thrilled to hear we did just that for you, Frank! Let us know if we can help with anything else. "
D Robertson
April 7, 2025
5
out of
5
rating by D Robertson
"I would like to thank Connie for helping me make changes to my insurance coverage. She was very knowledgeable and professional during the process."
We responded:
"Thanks for choosing us, D Robertson! We’re committed to protecting what matters most to you today and in the future. We look forward to serving you for years to come! "
Sean Daley
March 28, 2025
5
out of
5
rating by Sean Daley
"Received call from Toria ..She was very outgoing/helpful and I definitely look forward to working with here in the future. Sean"
We responded:
"Thank you, Sean, for your kind words and the fantastic rating! We're thrilled to hear that Toria made such a positive impression, and we're excited to continue working with you. If you ever need assistance, don't hesitate to reach out."
Dragonsmith101 XD
March 25, 2025
5
out of
5
rating by Dragonsmith101 XD
"Connie helped me today with changing my renter policy. She was very informative and accommodating."
We responded:
"Thank you, Dragonsmith101! We're delighted to hear that Connie was able to assist you effectively with your renter policy. We truly appreciate your feedback and look forward to serving you again in the future."
Mike Searcy
March 24, 2025
5
out of
5
rating by Mike Searcy
"Connie Miller was a great help with updating our auto insurance and very patient with explaining everything, Thank you Connie"
We responded:
"Thank you, Mike, for sharing your positive experience! We're thrilled to hear that Connie was able to assist you effectively with your auto insurance updates. Your feedback is greatly appreciated, and we'll be sure to pass along your kind words to her."
Matthew Harris
March 21, 2025
5
out of
5
rating by Matthew Harris
"I was helped by Justin Law and I’ve gotta say he provides the best experience whenever I have an issue with my insurance and I firmly believe that man needs a raise."
We responded:
"Thank you, Matthew, for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Justin has been able to provide you with such excellent service. We'll be sure to pass along your feedback to him!"
Laura D. Dyess
March 13, 2025
5
out of
5
rating by Laura D. Dyess
"It is always a joy to work with the support team in Jonathan Yu's office. Connie and Mary are 2 who stand out and go above and beyond to make sure my questions are answered and I'm complete with understanding whatever the purpose of the call. I don't feel rush and they don't mind the time spent to answer the myriad of questions I often have. Thank you! Thank you! Thank you!"
We responded:
"We can’t thank you enough for this awesome review, Laura! Knowing we made your experience a great one means the world to us. "
Marsha M
March 10, 2025
5
out of
5
rating by Marsha M
"Thank you to Mary for your great customer service. I appreciate you taking the time to answer my questions. Look forward to meeting with you soon."
We responded:
"Thank you, Marsha, for your nice words and the 5-star rating. We're happy to hear you had a good experience with Mary. We can't wait to see you soon. If you have any questions, just let us know."
Othman Jallaq
March 6, 2025
5
out of
5
rating by Othman Jallaq
"Always a pleasure working with the Jonathan Yu team"
We responded:
"Thank you, Othman, for your kind words and perfect rating. We're delighted to hear that working with us is always a pleasure for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Nourdine Ameur
March 5, 2025
5
out of
5
rating by Nourdine Ameur
"After a series of frustrating issues with my insurance, I was helped by Mary Hazelton, and she was a life saver. She talked me through each issue patiently, and really listened to my questions and concerns. Her experience and professionalism have stood out to me with each interaction we have had: truly rare qualities these days, not just in the insurance industry but in every customer service sector. Honestly, my experience with Mary is the only reason I will be staying with State Farm."
We responded:
"Nourdine, thank you for your kind words and for sharing your experience with Mary. We're thrilled to hear she made such a positive impact. Your satisfaction is our priority, and we're grateful for your continued trust in us. "
Jada Smith
March 1, 2025
5
out of
5
rating by Jada Smith
"I needed them last minute to switch over my insurance and send me verification right before closing and Mary took care of everything happily and with urgency. I really appreciate them!!"
We responded:
"Thank you, Jada, for your fantastic review! We're glad to know that Mary was able to help you quickly and effectively. Your kind words mean so much to us. If you need any more assistance, don't hesitate to contact us anytime."
Leona calhoun
February 26, 2025
5
out of
5
rating by Leona calhoun
"I just want the company to know what a great job Connie did she was so helpful to me I was worried about my home being insured and she assured me that everything will fine with the paper information that she sent me and I really appreciate the wonderful service she did such a great job and assisting me she's a wonderful person have a nice day thank you leona"
We responded:
"Wow, Leona, we really appreciate your kind words! Knowing that we made your insurance experience a positive one is exactly why we love what we do. "
Coates Family
February 25, 2025
5
out of
5
rating by Coates Family
"Tori was very helpful."
We responded:
"Coates Family, thank you for your wonderful review! It means so much to us that you would recommend our agency. Your support is truly appreciated!"