State Farm® Insurance Agent Jonathan Yu
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Laura D. Dyess
March 13, 2025
5
out of
5
rating by Laura D. Dyess
"It is always a joy to work with the support team in Jonathan Yu's office. Connie and Mary are 2 who stand out and go above and beyond to make sure my questions are answered and I'm complete with understanding whatever the purpose of the call. I don't feel rush and they don't mind the time spent to answer the myriad of questions I often have. Thank you! Thank you! Thank you!"
We responded:
"We can’t thank you enough for this awesome review, Laura! Knowing we made your experience a great one means the world to us. "
Marsha M
March 10, 2025
5
out of
5
rating by Marsha M
"Thank you to Mary for your great customer service. I appreciate you taking the time to answer my questions. Look forward to meeting with you soon."
We responded:
"Thank you, Marsha, for your nice words and the 5-star rating. We're happy to hear you had a good experience with Mary. We can't wait to see you soon. If you have any questions, just let us know."
Othman Jallaq
March 6, 2025
5
out of
5
rating by Othman Jallaq
"Always a pleasure working with the Jonathan Yu team"
We responded:
"Thank you, Othman, for your kind words and perfect rating. We're delighted to hear that working with us is always a pleasure for you. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Nourdine Ameur
March 5, 2025
5
out of
5
rating by Nourdine Ameur
"After a series of frustrating issues with my insurance, I was helped by Mary Hazelton, and she was a life saver. She talked me through each issue patiently, and really listened to my questions and concerns. Her experience and professionalism have stood out to me with each interaction we have had: truly rare qualities these days, not just in the insurance industry but in every customer service sector. Honestly, my experience with Mary is the only reason I will be staying with State Farm."
We responded:
"Nourdine, thank you for your kind words and for sharing your experience with Mary. We're thrilled to hear she made such a positive impact. Your satisfaction is our priority, and we're grateful for your continued trust in us. "
Jada Smith
March 1, 2025
5
out of
5
rating by Jada Smith
"I needed them last minute to switch over my insurance and send me verification right before closing and Mary took care of everything happily and with urgency. I really appreciate them!!"
We responded:
"Thank you, Jada, for your fantastic review! We're glad to know that Mary was able to help you quickly and effectively. Your kind words mean so much to us. If you need any more assistance, don't hesitate to contact us anytime."
Leona calhoun
February 26, 2025
5
out of
5
rating by Leona calhoun
"I just want the company to know what a great job Connie did she was so helpful to me I was worried about my home being insured and she assured me that everything will fine with the paper information that she sent me and I really appreciate the wonderful service she did such a great job and assisting me she's a wonderful person have a nice day thank you leona"
We responded:
"Wow, Leona, we really appreciate your kind words! Knowing that we made your insurance experience a positive one is exactly why we love what we do. "
Coates Family
February 25, 2025
5
out of
5
rating by Coates Family
"Tori was very helpful."
We responded:
"Coates Family, thank you for your wonderful review! It means so much to us that you would recommend our agency. Your support is truly appreciated!"
Luis Brayan
February 19, 2025
5
out of
5
rating by Luis Brayan
"The customer service was truly outstanding—kind, attentive, and impressively quick. It felt wonderful to be treated with such care and efficiency.!!"
We responded:
"Thank you for your feedback, Luis! We're thrilled you find our customer service excellent and quick. Your satisfaction means a lot to us and motivates us to keep improving. We appreciate your support!"
Tingting Wang
February 10, 2025
5
out of
5
rating by Tingting Wang
"Justin Law helped me promptly with professional service on my property insurance. Really appreciate his time."
We responded:
"We appreciate you, Tingting! Your feedback keeps us motivated to continue providing great service. Thanks for being part of our insurance family!"
Linda Mayo
February 10, 2025
5
out of
5
rating by Linda Mayo
"Michelle Wang Welcomed me as a New StateFarm Customer and the experience was easy and relaxing. She’s a Wonderful Agent, Very Polite, Caring, and Attentive to giving the best quotes in making sure your needs are covered. I would definitely recommend StateFarm Insurance Agency above all others because after searching around they had the “BEST RATES” to fit my needs at an “AFFORDABLE PRICE”! Agent Michelle Wang is very knowledgeable and explains things to make sure you understand and satisfied with a coverage plan that best suits your needs. I was smiling and feeling like my name has just been added to a list of one big HAPPY FAMILY! The highest rating is Five Stars but I’d give Agent Michelle Wang (Ten Stars) because I’m really glad I found the Jonathan Yu StateFarm Insurance Agency located in New Albany, Ohio!"
We responded:
"Linda, thank you so much for your kind feedback! We are truly grateful to hear about your positive experience with Michelle. Your satisfaction and trust are incredibly important to us, and we genuinely appreciate having you as part of our State Farm family. "
Casey Hurst
February 4, 2025
5
out of
5
rating by Casey Hurst
"I had help from Tori & Franny. They were both so patient and easy to understand when it came to my coverage plans. Tori was great at being so personable with me & kind. Franny cleared up any confusion I had had well as changing a couple things on my coverage plans that benefited me! thanks again to you both!!😊"
We responded:
"We appreciate your support, Casey! Ensuring our clients receive top-quality service is always our priority, and we’re so pleased to hear we could assist you. If you ever have any questions, we’re just a phone call away!"
Brian
January 27, 2025
5
out of
5
rating by Brian
"I really appreciate the time and patience and explanation from tori from state farm provided me with even though she's newly employed I will remain with state farm for a longer time now as long as I renews my policy with tori or someone like her thanks state farm"
We responded:
"Thank you for sharing your positive experience with Tori. We're thrilled to hear about the excellent service she provided. Your satisfaction is our priority, and we're grateful for your continued trust in us. "
Jen G
January 23, 2025
5
out of
5
rating by Jen G
"Great customer service, good rates thank you"
We responded:
"Jen, thank you for your fantastic review and the 5-star rating! We're thrilled to hear you appreciated our customer service and rates. Your feedback is invaluable to us! "
Black Math Guy
January 13, 2025
5
out of
5
rating by Black Math Guy
"Spoke with Tori, we was professional, kind and provided clear direction on steps for processing a claim."
We responded:
"Thank you for your positive feedback and 5-star rating. We're delighted to hear that Tori provided professional and clear guidance during your claim process. "
Katrina Youngquist
January 6, 2025
5
out of
5
rating by Katrina Youngquist
"Always so helpful when we need to update something. So happy to have them."
We responded:
"Thank you for your wonderful review and the perfect rating! We're thrilled to hear that you find our service helpful and are happy with your experience. Your feedback is greatly appreciated and motivates us to continue providing excellent service."
Reagan Gray
December 20, 2024
5
out of
5
rating by Reagan Gray
"I worked with Frannie and she was beyond amazing! Top Tier! Walked me through everything and was very thorough and kind. Give her a raise and cherish her! Her customer service was outstanding."
We responded:
"Thank you, Reagan, for your wonderful feedback! We're thrilled to hear about your positive experience with Frannie. We truly value her dedication and commitment to exceptional service. Your kind words will be shared with her and the team."
Ana Garcia
December 9, 2024
5
out of
5
rating by Ana Garcia
"I Love This Agency!."
We responded:
"Thank you for your wonderful review! We're thrilled to hear that you love our agency. Your satisfaction is our top priority, and we appreciate your kind words."
edward angel sotelo
November 6, 2024
5
out of
5
rating by edward angel sotelo
"Justin Law rocks."
We responded:
"Thank you, Edward, for your kind words about Justin!"
_ Ladyro
September 26, 2024
5
out of
5
rating by _ Ladyro
"Spoke with Murphy. He did an amazing job handling my concerns! He went above and beyond to understand my needs and provided detailed information on how to bundle my policy. Thank you, Murphy!"
We responded:
"Thank you for your kind words, Ladyro! We're thrilled to hear that Murphy provided exceptional service and addressed your concerns thoroughly. Your satisfaction is our priority, and we appreciate your trust in our agency."
Jacob Lin
June 14, 2024
5
out of
5
rating by Jacob Lin
"Michelle is an excellent agent"
We responded:
"Thank you for the kind words, Jacob! Michelle is dedicated to providing excellent service to all our clients. We appreciate your feedback and look forward to continuing to meet your insurance needs."
Stan Hagerman
June 13, 2024
5
out of
5
rating by Stan Hagerman
"Mary was very helpful. I really appreciate the time. The extra time that she spent with me explaining my homeowner's insurance and what they can do for me."
We responded:
"We are delighted to hear that Mary provided you with excellent service and took the time to explain your homeowner's insurance thoroughly. We appreciate your feedback!"
Michael Merical
May 17, 2024
5
out of
5
rating by Michael Merical
"Connie the head person for Jonathan Yu is great helped me fix policie"
We responded:
"Thank you for your kind words about Connie! We are glad to hear that she was able to assist you with your policies."
Joe Mulbay
May 16, 2024
5
out of
5
rating by Joe Mulbay
"Always great to work with. Have had policies with State Farm in New Albany for over 40 years since it was Mr. Carr. Communication from Mary and Franny always quick and helpful. Great people."
We responded:
"Thank you for your loyalty, Joe! We appreciate your kind words about our team members, Mary and Franny. We're here to provide quick and helpful service for all your insurance needs."
Derek Potts
May 14, 2024
5
out of
5
rating by Derek Potts
"I worked with Mary H., Jonathan Yu State Farm Insurance representative, today on the phone to add a car and driver to my account. Mary took so much time to explain everything to me with such patience and to help ensure I had everything needed to protect my family. I have not had a better customer service experience with a company representative. Thanks, Mary H.!"
We responded:
"Thank you for sharing your positive experience with Mary! We are thrilled to hear that she provided you with exceptional customer service. We appreciate your feedback and look forward to continuing to assist you."
Perry
May 3, 2024
5
out of
5
rating by Perry
"Justin very pleasant as well as patiently explaining coverages to me. I felt comfortable and well-informed during and after our meeting. Kudos Justin!!!"
We responded:
"Thank you for your kind words, Perry! We're thrilled to hear that Justin provided you with excellent service and made sure you felt informed and comfortable. We appreciate your feedback and look forward to assisting you in the future."